Fed: Qantas moves to counter chronically late flights
SYDNEY, Aug 12 AAP - Qantas has acknowledged passenger frustration over chronicallylate flights by forming a crisis committee to address the problem, The Australian reportedtoday.
The paper reported that with as few as 37 per cent of Qantas flights departing withinthree minutes of their scheduled take-off in recent months, the airline has fallen wellbelow international standards.
The carrier's executive general manager, sales and marketing, John Borghetti, admittedQantas was aware that passengers' frustrations over the delays were growing.
"There is no doubt our on-time performance needs to improve," Mr Borghetti said.
"A Qantas team, including a number of senior and experienced executives, is workingon a range of initiatives to improve on-time performance across our network."
Among passengers surveyed by polling and consultancy firm Crosby/Textor at Qantas'sbehest, are several federal politicians, the paper reported.
AAP pa/was
KEYWORD: QANTAS
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